Debt Recovery and Credit Management

Our collection officers employ a firm but friendly technique in the collection of overdue accounts. They are expert negotiators that work well within the industry’s ethics and guidelines to collect monies owed. It’s our goal to resolve overdue accounts as quickly and completely as possible.

We avoid the cost of litigation whenever possible when resolving debts and most accounts are closed without the need for legal assistance. If legal action is needed, we rely on our in-house law firm, to assist us in collecting monies owed with a minimum of hassle and for the least possible cost to you.

We use a combination of potent legal demand letters, telephone action and where necessary skip tracing, field calls and legal action.

Client Support Services

Collecting debts and resolving accounts can be a very tiring and frustrating experience. That’s why we offer the absolute best in client services to make things as trouble-free as possible.

  Full client support and assistance

  Fortnightly statements to clients

   Debt recovery solicitors to offer advice to clients at no charge regarding debt recovery

  Each client is exclusively assigned their own account controller who is responsible for both collection and regular reports to client

  Installments and settlements arranged

  Fixed price legal solutions for litigation, enforcement and bankruptcy

  Commission free stationery available for 7 day and 30 day collections

  Plus access to search sources such as:

Land Titles office

Bankruptcy

Malaysian Business Registry

Internet search access for debtor location

And other sources

General Collection Services

The vast majority of delinquent accounts, no matter what sector or industry, can be resolved using our debt recovery process. Although the type of businesses and individuals with collectable debt vary widely, we use the same effective and firm approach to collect those debts and return them to you. With a highly-trained and experienced staff leading the way, we take of the entire process for you from start to finish. Our polite, yet persuasive collection agents know how to get the best results possible and they do so quickly and efficiently.

MEDICAL COLLECTIONS

We can motivate delinquent patients to pay you for the care and services you’ve provided them. We can do so without compromising your reputation or you losing patients due to the collection process. Handling your patient's outstanding balances in a friendly and professional way means that you can maintain the working relationship with those patients and continue to provide them the best medical care.

EDUCATION COLLECTIONS

Most college students graduate with debt. When these debts and student loans are not paid as agreed, debt recovery is often needed. Typically,students are given a number of opportunities to repay their debts including forming a new agreement with the lender based on a more realistic timetable for repayment. When the debt is not repaid per the new agreement however and the student is in default, debt recovery is initiated. We have the experience and expertise needed to handle defaulted student loans and education debts of all types.

CLUB COLLECTIONS

Gyms and health clubs sell memberships in various forms depending on the needs of the user and their access to the facilities. In some cases, the user signs a contract without clearly understanding their responsibilities and thus incur unwanted charges such as not paying cancellation fees when they stop going to the gym. Others simply refuse to pay fees as agreed. Using the signed contract or agreement as the basis of our collection efforts, we take the necessary steps to resolve the account with patience an good will and ensure that it is paid in full.

ADVERTISING COLLECTIONS

In some case, when an advertising agency doesn’t receive the response they hoped for, debts are not paid promptly. A friendly but firm collection process is used in this case as in any other industry. We work with the advertising agency to identify the debts owed then arrange for all accounts to be resolved and closed.

FIELD SERVICES

We have access to a range of experienced field agents to compliment and support the debt recovery service when required. All field services are conducted in a professional and friendly manner. Using agents with local knowledge and experience ensures the best results from these services. We offer the following field services nationwide: Personal debtor visits, Service of legal documents and Conducting of interviews/research

SUPPORT SERVICES

We offer a commission free opportunity for the collection of debts via the purchase of our collection stationary. Stationary is available for collection of both Commercial and Medical/Medicare debts. The stationary is carefully pre-packed and supplied with envelopes ready for drafting, printing and signing your collection letter and mailing it to your Debtors. If the Debtor does not pay on the Demand, you may choose to refer the debt to us on normal terms.

Soft Collection Procedures

We also offer “soft” collection services to cater specifically for members of the medial professional and similar professionals who require debt recovery agents adopt a gentler approach to recovery of outstanding debts.

For certain debtors, these soft collection procedures are followed by more assertive measures and methods if needed. In every case, our Account Controllers strive to create an atmosphere of cooperation and compliance to help retrieve all the monies that are owed.

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After examining your needs, the nature of your unresolved accounts and the individuals or companies withholding payment, we will determine whether soft collection procedures are warranted or if stronger measures are needed.

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Other Services

Telesales and Telemarketing

Telephone Survey and Market Research